Login and Password Requirements

ATX requires login credentials for all users. The first time you access ATX, your office administrator must establish a password for the Admin user.

Your 2019 ATX login password does not carry-forward to 2020 ATX, you must create a new login password.

To learn more about your initial access to the system, see Initial Login and Setting Update Preferences.

Each user must have a user account with a User Name and Password. The Admin user sets up User Names and Passwords in Security Manager.

All users will be required to log in upon opening ATX. To learn more about accessing the system as a user, see Logging In.

ATX requires you to login after 24 hours of activity or 30 minutes of inactivity.

If you click Close ATX on the login page, changes made to open returns will not be saved.

Password Requirements

The Admin user is required to establish user accounts and passwords for all users. Passwords must follow these guidelines:

• 8 - 20 characters
• At least 1 UPPER case letter
• At least 1 lower case letter
• At least 1 number
• At least 1 punctuation or special character (ex.? ! $ & * )
• Spaces are allowed

Expired Password

Passwords expire every 90 days. ATX provides reminders informing you that your password will need to be reset soon. To reset your password before the expiration, click Change Password when the password reminder appears. If your password has expired, use the Edit User Password link on the Login page to change your password.

If the Admin user gets inadvertently locked out of the system or forgets the Admin password, the Reset Admin Password feature can be used to reset the password. See Resetting the Admin Password.

If a non-Admin user gets inadvertently locked out of the system or forgets their password, the Admin user will use Security Manager to reactivate and change the password on account. See Resetting a Locked User Account.